Start with the quick steps, then jump to what you need: products, orders, payments, POS, customers, or support.
After creating your store, you have a dedicated page on 961.menu with a store URL and an admin dashboard where you add products and manage orders and settings.
Your page becomes more useful as you complete store details, images, products, and opening hours.
Store-owner email verification is a security and admin-access step. If you receive a verification request, open the link from your email and complete the process.
This step protects the owner account; it is not a subscription or payment step.
Organize products into clear categories and edit the name, price, description, and image from the dashboard. Clear product information makes browsing and adding to cart easier.
If you have many products, use the import tools available in the dashboard when they fit your case.
For products with sizes or variants, use product options instead of duplicating the item. If ingredients can be removed, add them through the available product options.
Upload a clear logo and real, suitable product images, and review opening hours. These details help customers understand your page and know when the store is available.
Customers browse the page, add items to cart, and complete an order. From the orders dashboard you can track orders and update their status according to your workflow, with live controls for quick visibility.
Depending on your order and communication settings, WhatsApp can be used alongside the orders dashboard. Treat the orders dashboard as the primary place for order status and review the communication settings that fit your store.
Whish can appear as an online payment option when it is enabled and configured in the available store/platform payment flow.
After payment, the customer returns to a clear result state. Do not treat a payment as successful while the result is unconfirmed; rely on the confirmed state shown by the payment flow.
POS is suitable for in-store sales: select products, adjust quantities, and complete the sale. In the current cashier flow, payment methods such as cash/card and split payment are used according to the POS setup available to your store.
When a product has a barcode or SKU, you can use it to find or add the product faster in the available POS flow.
Customer history in the operational tools helps you see prior customer context when needed instead of treating every visit as the first.
Use live controls to track orders and move quickly between the appropriate operational states from the same workspace.
For new customers, the phone number is the primary registration identity. The customer verifies it with a six-digit SMS code before the new account is completed.
This step verifies the customer account. It does not mean the customer receives an SMS on every login.
Existing accounts continue to work under current compatibility rules and are not automatically treated as phone-verified just because they are older. Email remains useful for recovery or secondary verification where it is used.
The kitchen screen groups operational orders in one clear place so the team can follow new orders, preparation, and readiness without opening every dashboard detail.
Use the delivery operations surface to track ready orders and their dispatch/delivery state according to the tools available to your store.
A QR code can open your store page/menu directly, and you can place the link in your bio or share it on social media. Use your official store link so customers reach the correct page.
Eligible stores and products can appear in the public directory according to visibility settings and platform rules. Directory visibility helps discovery but does not guarantee ranking, visits, or sales.
If the token system is enabled for your store, you can use the available reward rules to encourage repeat visits and let customers use balances or offers according to your settings.
When a reward is available to a customer, follow the redemption flow shown by the current system, whether in an order or POS, according to reward type and enabled settings.
Review the store name, logo, description, colors, and opening hours in settings. Keep customer-facing information aligned with your actual store.
Create staff accounts and assign appropriate permissions so each person can access only what they need for their role.
If you run into a problem, use the support channel available from the store/admin interface. Describe the issue clearly, including what you were doing and what appeared.
For general contact, email [email protected].
If your support interface allows attachments, use them to send a screenshot or document that helps explain the issue.
