Privacy Policy

This policy applies to all 961.menu users — customers who order from stores, store owners (merchants), partners (agents), and ordinary website visitors.

**From customers:** phone number, name, delivery address, geolocation if you choose to share it, and order details. **From store owners:** name, phone number, email, store address, bank/payment-wallet details used for subscription collection, and store/product images. **From partners:** name, phone number, email, and official verification details (identity document, nationality, personal photo) required before any payout. **Automatically from visitors:** device/browser type, IP address, and pages viewed, for security and performance purposes.

• Process and fulfill orders • Contact you about an order or account • Facilitate communication between customer and store through WhatsApp • Process store subscriptions and partner commissions • Protect the platform from fraud or abuse • Improve user experience and site performance We do not use your data for other purposes without your explicit consent.

**The store you order from** sees the order details it needs (your name, phone number, and address) to fulfill the order. **Trusted technical services we rely on:** • WhatsApp — to send order details to the store where configured • Electronic payment providers (Whish) — to process store subscriptions • Cloudflare — to protect and accelerate the site **We do not sell or rent your data to third parties for marketing purposes.**

Passwords are stored using secure hashing. Website connections are protected with TLS/SSL. Store data is isolated so one store cannot access another store’s data.

We use basic cookies to maintain login sessions and remember preferences such as display mode. We do not use advertising-tracking cookies.

We retain your data while your account is active. If you request account deletion, personal data is removed within a reasonable period except where retention is legally required, such as certain financial records for verified partners.

• Request a copy of data we hold about you • Request correction of inaccurate information • Request deletion of your account and data, subject to legally required retention • Withdraw consent to share geolocation at any time

Our platform is intended for adults. We do not knowingly collect data from people under 18.

We may update this policy from time to time, for example when new features are introduced. Material changes will be posted here with an updated date; continued use after the update constitutes acceptance.

For questions or requests about your data, contact us at [email protected].